by civicomweb | May 30, 2025 | Case Studies
How the Municipality of Mt. Lebanon enhanced efficiency and resident experience with WelcomeWare Mt. Lebanon, home to 34,000 residents across six square miles just outside Pittsburgh, PA, was facing an increasingly unsustainable challenge at its customer service...
by civicomweb | May 5, 2025 | News
Virtual Front Desk Solution Provider WelcomeWare® Now A PTPN Preferred Vendor GREENWICH, CONN. May 5, 2025 –Virtual front desk solution provider WelcomeWare® is pleased to announce that it has become a Preferred Vendor of Physical Therapy Provider Network (PTPN). PTPN...
by civicomweb | Jan 24, 2025 | Case Studies
How Spooner Physical Therapy Cut Operating Costs While Maintaining Full Front Desk Coverage With WelcomeWare Spooner Physical Therapy, a 29-location practice in Phoenix, AZ and Dallas, TX, confronted several challenges with its front desk operations. They implemented...
by civicomweb | Dec 6, 2024 | Case Studies
How Going Personless at the Front Desk Reduced Costs by 50% for ProTailored Physical Therapy ProTailored Physical Therapy, a 5-location practice in Fort Wayne, IN, was experiencing numerous challenges with its front desk operations. ProTailored sought a comprehensive...
by civicomweb | Nov 1, 2024 | Case Studies
How Limitless PTS Optimized Their Staff, Enhanced Their Culture, And Improved Their Patient Experience Limitless Physical Therapy Specialists, a 3-location practice in Rochester, NY, was faced with several common front desk coverage challenges. The Limitless...
by civicomweb | Oct 10, 2024 | Blog
6 Fatal Limitations of Self-Service Kiosks In Healthcare Practices A patient’s first impressions can strongly impact their perceptions of the providers’ communication approach and can influence all future interactions. (Rimondini et al., “Impact of Patients’...
