by Joseph Elevado | Nov 16, 2022 | Blog
Virtual Receptionist vs. In-Person Receptionist: Deciding Between the Two Last Update: Dec 16, 2022 Receptionists are an essential part of the medical clinic’s staff. Without them, catering to patients as soon as they enter the front door would be difficult. However,...
by Joseph Elevado | Nov 11, 2022 | Blog
Are You Using Your Receptionists Properly? Why Your Outpatient Clinic Is Facing Pain Points Outpatient clinics face numerous challenges throughout the course of their operations. Many of the solutions developed to push back against these challenges involve healthcare...
by Alexandra Galoso | Oct 27, 2022 | Blog
How Empathy Influences Effective Customer Service Amidst the digital age, companies across all industries strive to adapt by integrating technology into most parts of their business. This includes implementing virtual solutions like chatbots and voice-controlled...
by Joseph Elevado | Oct 25, 2022 | Blog
5 Waiting Room Ideas for a More Pleasant Patient Experience Your patients spend most of their time in your clinic in two areas: the appointment room and the waiting room. Thus, even though receiving healthcare services is the primary reason for visiting your clinic,...
by Joseph Elevado | Oct 18, 2022 | Blog
Can I Run My Physical Therapy Clinic without a Receptionist? The importance of a physiotherapy receptionist/patient care coordinator at your physical therapy clinic cannot be overstated. But how important are they? And, is it possible to run a physical therapy...
by Alexandra Galoso | Sep 23, 2022 | Blog
How To Retain Healthcare Front Desk Staff in 5 Simple Ways Amidst a global pandemic, healthcare workers fight a daily battle of managing strenuous workloads, juggling the needs of patients, colleagues, and themselves. In such a hectic work environment, healthcare...
