by Joseph Elevado | Sep 6, 2024 | Blog, Front Desk, Healthcare
4 Factors You Should Consider When Training Your Front Desk For Patient Collections Your receptionists play a crucial role in improving your practices’ patient collections. However, managing collections to facilitate patient billing is more than just a single skill —...
by Joseph Elevado | Aug 16, 2024 | Blog, Front Desk, Healthcare
Patient Cancellations And No-Shows: Why Do They Happen? In the healthcare industry, patient no-shows and cancellations are a common problem. Physical therapy clinics can experience this at a high rate. According to research by the Journal of Family Medicine and...
by Joseph Elevado | Aug 9, 2024 | Blog, Front Desk, Healthcare
Maximizing Upfront Collections With Your Receptionists: 6 Best Practices Patient collection rates have fallen from 54.8% to 47.8%. (TechTarget) 80% of appointments that go unbilled the first time are never billed again. Missing collections can have a substantial...
by Joseph Elevado | Jul 31, 2024 | Blog, Front Desk, Healthcare
Top 5 De-escalation Skills Your Healthcare Staff Needs More than 40% of healthcare workers experience verbal abuse from patients and visitors at least once throughout their careers. (World Health Organization) Complex patient situations and grievances can happen at...
by Joseph Elevado | Jul 26, 2024 | Blog, Front Desk, Healthcare
Should You Outsource Your Receptionists? What You Need To Know To Improve Your Customer Experience The customer experience is one of the most essential aspects of business success. In addition to your products and services, your customers value how you accommodate...
by Joseph Elevado | Jul 16, 2024 | Blog, Front Desk, Healthcare
Decreasing Cost-to-Collect To Improve Revenue Cycle ROI In Healthcare: 5 Ways Your Staff Can Help In healthcare financial management, cost-to-collect significantly impacts your practice’s revenue cycle. Reducing it is crucial to increasing your bottom line and...
